Unified Comms
& Security
Government agencies are running Teams environments nobody manages, networks nobody owns, and security postures nobody can audit. These are not platform problems. They are delivery and operations problems.
Two Domains. The Same Underlying Problem.
Unified communications and cyber security are treated as separate conversations in most agencies. In practice, they share the same root cause: platforms deployed without ongoing management, and security postures that exist on paper but not in configuration.
Teams is deployed. It is not managed.
Agencies have Microsoft Teams. Most have had it for years. What they don't have is ongoing governance, configuration management, or a contact centre environment that's performing to specification. The platform drifts. The experience degrades. No one owns it day-to-day.
Security posture is a document, not a state.
Cyber security policies exist. Security frameworks are referenced in procurement documents. But the actual configuration of endpoints, networks, and cloud environments frequently diverges from what the policy describes. The gap between documented posture and real posture is where incidents happen.
Networks are infrastructure nobody's actively managing.
LAN, WAN, and wireless infrastructure supporting government operations is frequently under-monitored and under-managed. As IaaS and TaaS contracts transition, network modernisation is a workstream that needs specialist design and ongoing management - not just configuration and handoff.
Managed Services and Specialist Capability Across Both Domains.
Lexel's capability in this area is built on actual managed services delivery - not just contractor placement. RUN is the primary mode. BUILD and SCALE support implementation, uplift, and transition workstreams.
Microsoft Teams, Contact Centre & Collaboration
- Microsoft Teams deployment, governance, and ongoing management
- Teams Phone and contact centre configuration and support
- SharePoint and collaboration platform managed service
- Adoption and change management for UC workloads
- UC assessment and remediation for underperforming environments
SOC/SIEM, Security Posture & Network Management
- 24x7 managed detection and response via Arctic Wolf partnership
- Security posture framework - products, configuration, and policy aligned to Essential Eight
- Managed risk: continuous vulnerability scanning and endpoint analytics
- Managed security awareness training and phishing simulation
- Network assessment, design, architecture, and managed network services
- Endpoint monitoring and management
Technology Partners
Service by Service. Mode by Mode.
End-to-end security and unified communications capabilities, mapped across defined outcomes, managed services, and embedded capacity.
Teams & UC Deployment
Deployment and uplift engagements for Microsoft Teams, Teams Phone, and contact centre configuration.
UC Managed Service
Ongoing management of Microsoft Teams environments including governance, configuration, and SLA-backed platform operations from the team that delivered it.
Managed Detection & Response (SOC)
24x7 security operations via Arctic Wolf Concierge Security. Log aggregation, threat hunting, and incident response delivered as a continuous service.
Security Posture Uplift
Products, configuration, and policy aligned to Essential Eight and agency risk profile. Delivered via posture assessment and implementation SOWs.
Posture Management
Ongoing managed oversight and continual validation of security posture against modern frameworks.
Security Specialists
Network engineers and security specialists placed via AOG TAS directly into your internal security programmes.
Network Assessment & Design
LAN, WAN, and wireless network assessment and architecture scoping engagements.
Managed Network Services
Fully managed operational support and monitoring for your existing network environments.
Network Engineers
Engineers placed into your teams to drive internal IaaS/TaaS transition programmes and network modernisation.
Endpoint Monitoring & Management
Monitoring, maintenance, and management of agency endpoints to maximise operational efficiency and maintain security controls under strict SLA limits.
Incident Response Planning
Incident response plan development and IR JumpStart packages to fulfil insurance and compliance demands.
Security Awareness Training
Ongoing managed phishing simulations, awareness training, and concierge coaching via Arctic Wolf.
Managed Operations by Default. Build and Scale When the Work Requires It.
Ongoing operations, not one-off projects.
SOC/SIEM, Teams managed service, network management, and endpoint monitoring are not project engagements. They are continuous managed services delivered under SLA. The same team manages the environment month to month - no handover gap, no context loss, no re-engagement overhead.
Defined uplift and implementation.
Security posture assessments, network design engagements, Teams deployment, and IR plan development are bounded deliverables. Scoped via Government Marketplace Professional Services with defined outputs and milestones. Common entry point before transitioning to a RUN managed service.
Specialist contractors when the programme needs them.
Security specialists, network engineers, and UC architects placed via AOG TAS into agency-led programmes. Available within 48 hours. Used for IaaS/TaaS transition workstreams, security uplift programmes, and network modernisation alongside Lexel's managed service delivery.
The team that implements the security framework manages it. The team that designs the network runs it. One relationship across delivery and operations.
When did someone last audit the gap between your documented security posture and your actual configuration?
If you can't answer that in under ten seconds, the gap is larger than you think.
Managed Operations. Not a One-Off Engagement.
Talk to us about your UC and security environment. We will map the managed service model and any implementation or resourcing workstreams required to get there.