Capability Area

Workspace
Modernisation

Licences are active. Platforms are deployed. But most agencies are using five percent of what they're paying for. Adoption is not a technology problem. It is a delivery and change problem.

Programme Area Workspace Modernisation
Primary Challenge Adoption, Change & Platform Value
Delivery Modes RUN + BUILD + SCALE
Platform Microsoft 365
The Situation

The Licence Is Paid. The Value Is Not Being Realised.

Microsoft 365 is deployed across most NZ government agencies. Teams is the default meeting platform. SharePoint holds most of the documents. But deployment is not adoption, and adoption is not optimisation. The gap between what agencies are paying for and what they are getting from the platform is significant - and it compounds every year.

Deployment without adoption

Platforms rolled out, training delivered once, then left to settle. Staff revert to familiar habits. SharePoint goes unused. Teams meetings replace email but workflows stay fragmented. The platform capability sits idle.

Configuration drift and technical debt

Tenants configured at point of deployment accumulate technical debt. Governance policies lapse. Security baselines drift. Permissions expand without review. The environment that passed compliance at go-live no longer does.

No one owns the platform day-to-day

Modern Workplace platforms need ongoing management: licence optimisation, feature adoption cycles, health monitoring, and user enablement. Most agencies don't have a dedicated resource for this. It falls between IT and the business and gets done by neither.

Deployed vs. Adopted

What Most Agencies Have. What They Actually Need.

The difference between a workspace deployment and a workspace that works is not the technology. It is the ongoing ownership, change enablement, and platform management that most agencies don't resource.

What most agencies have
M365 deployed, default configuration, minimal governance
Teams used for meetings only, SharePoint underutilised
Licence inventory not optimised, overspend on unused seats
Security baseline configured once, drifting since
New platform features releasing unnoticed, undeployed
What a managed workspace delivers
Governed tenant with documented policies and baseline enforcement
Adoption cycles driving measurable platform utilisation
Licence inventory reviewed and right-sized on a schedule
Security posture maintained continuously, not at point-in-time
Feature releases assessed, tested, and deployed on agency terms
"Agencies that deploy M365 and walk away pay for a platform. Agencies that manage it continuously get one."
Why Lexel

One of New Zealand's Most Experienced Microsoft Collaboration Practices.

Deep Microsoft platform expertise. Proven in NZ government.

Lexel's Modern Workplace practice has delivered M365 deployments, Teams implementations, SharePoint architectures, and ongoing managed workspace services across New Zealand's public and private sectors. The team that manages your workspace environment understands both the platform and the operating context of government agencies.

What Lexel Delivers

From Deployment Through to Managed Operations.

Workspace capability that covers the full lifecycle - initial deployment, adoption enablement, and ongoing platform management - without re-engaging a new vendor at each stage.

BUILD

M365 Deployment & Tenant Configuration

Greenfield or remediation deployment. Governance framework configuration, security baseline implementation, Exchange Online, Teams, and SharePoint setup.

SCALE

Engineering Capacity

M365 engineers placed directly into agency programme teams to scale up for transition efforts.

BUILD

Adoption & Change Enablement

Structured adoption programmes for Teams, SharePoint, and M365 workloads. Change management planning, training design, champion networks, and adoption measurement.

SCALE

Embedded Adoption

Change managers and adoption specialists embedded entirely in agency teams to handle scaling demand.

BUILD

SharePoint & Intranet Delivery

SharePoint Online intranet design and build, information architecture, content migration, and modern page development delivered as defined projects.

SCALE

SharePoint Resource

SharePoint developers and architects placed directly into agency-led programmes.

RUN

Modern Workplace Managed Service

Ongoing M365 tenant management. Security baseline monitoring and enforcement, licence optimisation, feature release assessment and deployment. SLA-backed continuous platform ownership.

BUILD

M365 Health & Remediation

Assessment of existing tenants with configuration drift, governance gaps, or security posture issues. Remediation plan and execution as a scoped outcome.

SCALE

M365 Engineers

Specialist M365 engineers placed via AOG TAS to work within existing internal teams during the remediation.

How the Model Fits

Deploy It. Adopt It. Then Manage It Continuously.

BUILD

Deployment and adoption as defined outcomes.

Tenant configuration, intranet delivery, and adoption programmes are bounded workstreams. SOW via Government Marketplace Professional Services. Fixed deliverables, defined milestones, clear accountability.

Govt Marketplace SOW
RUN

Platform management from the team that built it.

Modern Workplace managed service covering security baseline, licence management, feature releases, and ongoing tenant administration. The same team transitions from delivery to operations. No handover gap. No knowledge rebuild.

Managed Service Agreement
SCALE

Specialist people, deployed fast.

M365 engineers, SharePoint developers, change managers, and adoption specialists placed via AOG TAS into agency-led programmes. Agency-directed. Available within 48 hours. The primary way most agencies engage Lexel's resourcing capability - and the fastest path to specialist capacity without a full procurement cycle.

AOG TAS - 48hr deployment

Place a specialist via SCALE. Deliver the programme via BUILD. Hand off platform management to RUN. One relationship across every phase.

What percentage of your M365 licences are actively used?

Most IT leaders don't know. That's the problem.

The Next Step

You're Already Paying for the Platform.

Talk to us about your M365 environment. We'll assess where the value gap is and what it would take to close it.